Privacy Policy BlueNow for:
https://bluenow.nl
Last update: 21/09/2021
About our privacy policy
BlueNow cares deeply about your privacy. We therefore only process data we need for (improving) our services and treat the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of said website and the services of BlueNow accessed thereon. The effective date for the validity of these terms is 20/04/2018, with the publication of a new version, the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions, if any, this data may be shared with third parties. We also explain to you how we store your data and how we protect your data from misuse and what rights you have in relation to the personal data you provide to us.
If you have any questions about our privacy policy please contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.
About data processing
Below you can read how we process your data, where we store it, which security techniques we use and to whom the data is accessible.
Personal data we process
BlueNow, through the site https://websites-bluenow.yyilry.easypanel.host, processes your personal data because you use our services and/or because you provide this data to us yourself. This data is processed through the store software WordPress/Woocommerce that we host at a hosting provider.
Below is an overview of the personal data we process through the site https://websites-bluenow.yyilry.easypanel.host
First and last name
We need this information to send you a bill/invoice. Of course, the IRS would just like to collect our VAT every month.
Gender/ salutation
It is helpful to know whether we are dealing with a man or a woman.
Address details
It is convenient if we know where to deliver the package. In addition, the delivery and billing address is on the note/invoice.
Phone number
Should something really go completely wrong with the shipment, we will be happy to give you a call.
E-mailadres
Of course you like to know the status of your order, we do that via email. We also send the invoice and shipping notifications via email.
IP-adres
By remembering the IP addresses of our visitors, we can provide a safe shopping experience to all our customers.
Other personal data you actively provide in correspondence and by telephone
Very occasionally we need some additional information which we then ask for over the phone. This can sometimes occur when a carrier has questions about the destination.
Data about your activities on our website
We anonymously track which parts of our site are popular and which are not.
Internet browser and device type
To ensure the quality of our site, it is obviously important to know the way our site should work.
Special and/or sensitive personal data we process
Our website and/or service does not intend to collect data on website visitors who are under the age of 16. Unless they have parental or guardian consent. However, we cannot verify whether a visitor is older than 16. We therefore recommend that parents be involved in their children’s online activities in order to avoid collecting data about children without parental consent. If you believe that we have collected personal information about a minor without such consent, please contact us at info@bluenow.nl and we will delete this information.
For what purpose and on what basis we process personal data
BlueNow processes your personal data at https://websites-bluenow.yyilry.easypanel.host for the following purposes:
- Handling your payment
- Calling or emailing you if necessary to carry out our services
- Informing you about changes to our services and products
- To allow you to create an account
- To deliver goods and services to you
- BlueNow also processes personal data if we are legally required to do so, such as data we need for our tax return or for the necessary performance of an agreement.
Your data will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality by virtue of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed for the purpose of further improving our services. These data (for example, your IP address, web browser and operating system) are not personal data.
Automated decision-making
BlueNow does NOT make decisions based on automated processing about matters that could (significantly) affect individuals. These are decisions that are made by computer programs or systems, without the presence of a person (e.g. an employee of BlueNow).
Cooperation in tax and criminal investigations
When appropriate, BlueNow may be required by law to share your data in connection with government tax or criminal investigations. In such a case, we are compelled to share your data, but we will oppose this within the scope of the law.
Retention periods
We will retain your information for as long as you are our client. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request to forget. We are required by applicable administrative requirements to retain invoices containing your (personal) data. However, employees no longer have access to your client profile and documents we have produced as a result of your assignment.
Sharing personal data with third parties
Webhosting
We purchase web hosting services from TransIP. TransIP is bound to confidentiality under the agreement and is a processor. There is a processor agreement (DPA) and a sub-processor agreement between TransIP and BlueNow.
More information: https://www.transip.nl
E-mail and mailing lists
MailChimp
We send our email newsletters using MailChimp. We share your email address with MailChimp but they will never use this address for their own purposes. You will see the ‘unsubscribe’ link at the bottom of every email sent automatically through our website. You will then no longer receive our product updates. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other Internet technologies that provide insight into whether emails are opened and read. MailChimp reserves the right to use your data for the further improvement of its services and to share information with third parties in connection therewith.
A processor agreement is in place with MailChimp.
More information: http://www.mailchimp.com
Google email
We use the services of Google for our regular business e-mail traffic, namely the G Suite service. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Google has no access to our mailbox and we treat all our e-mail traffic confidentially.
More information: https://gsuite.google.com/terms/dpa_terms.html
Payment processors
Sisow
For handling payments in our online store we use the platform of Sisow. Sisow processes your name, address and place of residence and your payment information such as your bank account or credit card number. Sisow has taken appropriate technical and organizational measures to protect your personal data. Sisow reserves the right to use your data to further improve its services and, as part of this, to share (anonymized) data with third parties. All of the above guarantees regarding the protection of your personal data also apply to those parts of Sisow’s services for which they engage third parties. Sisow will not retain your data longer than is permitted under the legal terms.
Sisow has laid out everything regarding the AVG in its terms and conditions.
More information: https://www.sisow.nl/terms
Mollie
For handling payments in our online store, we use the platform of Mollie. Mollie indicates to be a processor responsible and not a data processor.
Mollie has laid out everything regarding the AVG in its terms and conditions.
More information: https://www.mollie.com/nl/privacy
Shipping and logistics
PostNL via MyParcel
When you place an order with us, our job is to get your package delivered to you. We use the services of PostNL through MyParcel to make the deliveries. This requires us to share your name, address, email and place of residence data with MyParcel. Myparcel uses this data only for the purpose of executing the agreement. In the event that Myparcel engages subcontractors, Myparcel will also make your data available to these parties. The email address is used to send you a shipment notification.
MyParcel has laid out everything regarding the AVG in a processor agreement.
More information: https://assets.myparcel.nl/ui/documentatie/voorwaarden/MyParcel_Verwerkersovereenkomst.pdf
Invoicing and accounting
WordPress/Woocommerce
We use the WordPress/Woocommerce platform to keep our records and accounts. We record your name, email, address and city information and details related to your order. This data is used to administer sales invoices. Your personal data is transmitted and stored in a protected manner.
More information: https://www.woocommerce.com
MKB Administrateurs
SME Administrateurs also processes personal data on behalf of BlueNow because we are legally required to do so, such as data we need for our tax return or for the necessary performance of an agreement.
Meer info: http://www.mkbadministrateurs.nl/
Your rights
Pursuant to applicable Dutch and European legislation, as a data subject you have certain rights with respect to personal data processed by us or on our behalf. We explain below which rights these are and how you can invoke these rights.
In principle, to prevent misuse, we only send copies and transcripts of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or for example by post, we will ask you to identify yourself. We keep records of processed requests, in the case of a forgetting request we administer anonymized data. You will receive all transcripts and copies of data in the machine-readable data format we use within our systems.
You have the right at any time to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data incorrectly.
Inspection rights
You always have the right to inspect the data we process (or have processed) that relates to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, a copy of all data together with a list of the processors holding this data, indicating the category under which we have stored this data.
Right of Rectification
You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you amended. You can make a request to this effect to our contact person for privacy matters. If your request is granted, we will send you a confirmation that the data have been changed at the e-mail address we have on record.
Right to restriction of processing
You always have the right to limit the data we process or have processed that relates to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you cancel the restriction.
Right to transferability
You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, copies or transcripts of all data about you that we have processed or have processed on our behalf by other processors or third parties. In all likelihood, we will no longer be able to continue providing services in such a case, because the secure interconnection of data files can then no longer be guaranteed.
Right to object and other rights
You have the right to object, where appropriate, to the processing of your personal data by or on behalf of BlueNow. If you object, we will immediately cease processing the data pending the resolution of your objection. If your objection is well-founded, we will make copies and/or copies of data we process (or have processed) available to you and thereafter cease processing permanently. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our contact person for privacy matters.
Cookies
BlueNow uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. BlueNow uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimize it.
Google Analytics
Our website does NOT currently host cookies from the US company Google, as part of its “Analytics” service. We use this service to track and get reports on how visitors use the website.
This processor may be required by applicable laws and regulations to provide access to this data. We have not allowed Google to use the obtained analytics information for other Google services.
Third party cookies
In the event that third-party software uses cookies, this is stated in this privacy statement.
Privacy policy changes
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects how we process data already collected about you, we will notify you by email.
How we secure personal data
BlueNow takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is still not properly secured or there are indications of misuse, please contact our privacy contact person. BlueNow has taken at least the following measures to secure your personal data:
- TLS (formerly SSL) We send your data over a secure Internet connection. You can tell this by the ‘https’ address bar and the padlock in the address bar.
- DKIM, SPF and DMARC are three Internet standards that we use to prevent you from receiving e-mails on our behalf that contain viruses, are spam or are intended to obtain personal (login) data.
- Online monitoring of data leaks using monitoring tools.
Contact details:
BlueNow
Osloweg 1
9723 BE Groningen
Nederland
T +31(0)6-30289370
E info@bluenow.nl
Contact for privacy issues:
Hans Blaauw
hb@bluenow.nl